Welcome to Clarion Haven's Privacy Policy

Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when making a booking, contacting us, or using our services.

• Name, email address, phone number, and postal address.
• Payment information for booking transactions.
• Special requests or preferences, such as room type or dietary needs.
• Identity verification details if required for certain services.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies.

• IP address, browser type, device information, and operating system.
• Pages visited, time spent on pages, and referral URLs.
• General location data derived from IP address.

Information from Third Parties

We may receive personal information from third parties such as booking platforms, travel agents, or social media if you interact with us through those channels. This may include booking details from online travel agencies, information from social media platforms if you engage with our content, and fraud prevention or identity verification services.

How We Use Your Information

Primary Uses

We use your personal information to provide and improve our services, manage bookings, and communicate with you.

• Processing and managing reservations and payments.
• Responding to inquiries and providing customer support.
• Sending booking confirmations, pre-arrival information, and service updates.
• Personalising your experience based on preferences.
• Conducting market research and improving our website and services.
• Complying with legal obligations and protecting our rights.

Marketing Communications

With your consent, we may send you promotional emails about special offers, events, or news. You can opt out at any time using the unsubscribe link in emails or by contacting us. We do not sell your personal information to third parties for marketing purposes.

Sharing and Disclosure

Service Providers

We may share personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers include payment processors, IT service providers, and email marketing platforms. They are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose personal information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Clarion Haven, our guests, or others. This includes compliance with New Zealand legal obligations and prevention of fraud or other illegal activities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, with appropriate safeguards. We will notify you of any such transfer and any changes to this policy.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly and provide information to the site owners.

• We use essential cookies for website functionality, such as remembering your preferences and maintaining session state.
• We may also use analytics cookies to understand how visitors use our site and improve user experience.
• You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies. For more detailed information, please refer to our Cookie Policy.

Data Security and Retention

Security Measures

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

• Use of encryption for data transmission and storage where applicable.
• Restricted access to personal information on a need-to-know basis.
• Regular review of security practices.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

• Booking records may be retained for a period required by tax and accounting regulations.
• Marketing preferences are retained until you opt out.
• After the retention period, personal information is securely deleted or anonymised.

Your Rights and Choices

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to access and request correction of your personal information held by us.

• Right to access: You can request a copy of the personal information we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete information.
• Right to complain: If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe, usually within 20 working days. We may need to verify your identity before processing your request.

Contact Us for Privacy Inquiries

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below.

• Email: [email protected]
• Phone: +64 7 555 3168
• Postal Address: 51 The Strand, Tauranga, New Zealand

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

• The latest version will always be available on this page.
• We will indicate the effective date at the top of the policy.
• Material changes may be communicated via email or a notice on our website.

Effective date: 7 September 2026